Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.

Job Description

Overall requirement:

Working within a globally distributed IT team, you will provide IT technical support from the Jakarta office to all our users across the global business.

Essential Skills

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

Highly proficient in spoken and written English.

Responsibilities Will Include

Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
Support of the IT environment, including servers, systems, networks, and other devices
To assist on various projects and upgrades to meet Turner & Townsend’s goals
Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
Monitor daily backups, manage asset database, and control software register
Build positive working relationships with the business
Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

Core Technical Experience

All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
Hands-on experience of LAN, WAN and VPN, troubleshooting and support
Proven track record of working in a support environment supporting multiple users across multiple locations
Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
Ability to support a wide range of desktop applications
Deploying image / software through Intune/SCCM
Experience of ITIL based call management system, e.g., FreshService
Basic understanding of managing hardware and software assets and control software register

Core Behavioural Skills

Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
Team-player.
Analytically minded, able to break down and understand information.
Must be comfortable with working in a fast-moving, dynamic environment.
Strongly customer-focused, used to providing support to demanding users.
Good organisational skills, used to managing and prioritising own workload.
Ability to report on progress, timescales, outstanding and completed activities.

Qualifications

Essential Skills:

Excellent knowledge of PC support, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS Office 365, Microsoft Exchange online.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/