A Customer Service Excellence job has become available at a global leader as a result of their ongoing and continued success both within Indonesia and internationally.




About The Customer Service Excellence Role




In this role, you will be the bridge between customers and internal team. Receiving complaints from customers and escalate the issues to the respective division.




Key Responsibilities




Monitor customer complaints to define patterns and work to lessen recurring issues
Oversee procedures and policies for better handling of customers
Escalate the customer complaints to the respective department within the company and follow up on the progress
Maintain the relationship to the customers or clients
Create weekly and monthly reports to the Director




To succeed in this Customer Service Excellence role, you will be a customer-driven person who is able to manage relationship with internal company as well.




Key Requirements




Minimum of a bachelor's degree
Excellent experience in managing customers/clients for a minimum of five years
Ability to work multitasking with high workload
Strong leadership skills, time management aptitude and problem sensitivity
Strong experience in delivering and improving services to prevent the recurring complaints
Strong interpersonal skills to manage relationships and lead a group of people at various levels, and influence actions and decisions to conform to the goals of the company




This leading industry instrumentation company has an outstanding international reputation in its field and great value is placed on training and development. With years of history, this is a great brand to join at an exciting time in their development.




If you have a successful track record of customer relationship or quality management and have an excellent time management, this exciting Customer Service Excellence role is definitely for you.




Apply now or contact me to discuss this new opportunity.







Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.